How to track the progress of a support ticket

If you have submitted a support request/ticket to ROCS and are wondering about the status of the same, follow the below instructions.

Note: You have to be signed-in in order to view the status of the request/ticket.

There are 2 ways to check the status

1. From e-mail
2. From ROCS support website

From E-Mail: 

1. Go to your inbox and open the email that you have received from ROCS.
2. Click on the link provided in the email.

OR

If you do not have the email sent from ROCS, you can sign-in from ROCS support website.

3. Sign-in using your user credentials.

4. You are now logged on. Click on "My activities".

5. You can now see the the list of requests/tickets that you have submitted. Click on the required ticket to see a detailed status.

<<Go Up>>

 From ROCS support website

1. Log on to https://support.rocs.no
2. Sign-in using your user credentials.

3. You are now logged on. Click on "My activities".

4.  You can now see the the list of requests/tickets that you have submitted. Click on the required ticket to see a detailed status.

<<Go Up>>